Customer Support

Today’s test equipment market requires an exacting, professional, and effective global customer support program. In addition to manufacturing world-renowned test and measurement products, Astronics Test Systems maintains a highly successful presence in a wide range of domestic and international support operations.

Astronics' support program spans the globe through an integrated network of support centers that retain ready access to locally stocked parts and ensure that high-quality, professional support is delivered whenever and wherever needed.

Repair and Calibration Services

Options to purchase an extended warranty are offered on all Astronics products. These options are available for three years, five years, or longer periods, if required, and include unlimited repairs for the period of cover. They can be purchased at the point of original sale or at any time during the life of the product, prior to any repair.

Contracts are available for calibration, before & after calibration, repair, and repair & calibration.

Software Applications Support

Astronics Test Systems is committed to evolving its products to meet the requirements of the market and its customers. Upon subscription to Astronics' software support services, new software releases, software bulletins, and user manual updates are automatically delivered.

Software support contracts are available for one, two, or three year periods.

Field Service Support

Astronics Test Systems maintains and trains worldwide Field Service Engineers (FSE) for the field repair of customers’ deployed systems. Each assigned FSE is trained on both the customer’s hardware and software architectures. The in-depth knowledge of the system design coupled with both general and specific tools offers the customer the most efficient, timely repair option. Astronics' FSEs have provided in-country support to both commercial and military test customers. If an Engineering Change Proposal (ECP) for an existing system is required, the responsible FSE will be fully trained on the specifics of that ECP prior to on-site service.

Training

Astronics Test Systems offers training on its products and systems, which can be conducted in conjunction with the installation. The training covers the operation and maintenance of equipment as well as specific operational requirements. Classes can be held either at an Astronics facility or at the customer's facility. Fees for training are dependent upon location, number of system components, and number of attendees.

Astronics offers a number of standard training programs, or custom programs can be tailored to suit customers' specific requirements.

Performance Based Logistics

Performance Based Logistics (PBL) is a support strategy that places primary emphasis on optimizing system support to meet the needs of the customer. Its primary focus is the documentation of customer performance requirements as measurable metrics, the designation of single point accountability for performance with a Product Support Integrator, and the development of support metrics and accompanying incentives to ensure that the performance objectives are met. In short, PBL is buying performance. A PBL delineates outcome performance goals for system uptime, ensures that responsibilities are assigned, provides incentives for attaining these goals, and facilitates the overall life-cycle management of system reliability, supportability, and total ownership costs. It is an integrated acquisition and logistics process for buying system uptime capability.

Astronics Test Systems offers solutions built on extensive PBL experience and the most comprehensive system support knowledge available, resulting in a cost-effective support solution.

Worldwide Support

In working with Astronics Test Systems, customers benefit from a worldwide, integrated network of support facilities with ready access to locally stocked parts, ensuring that high quality support is delivered locally.

Astronics offers support contracts that ensure that support is available whenever and wherever needed.

Please contact us to learn more about available support contract options.